Trying to get the above working. Basically your meant to be able to integrate Unified Presence with UCCX so that Agents can chat to External advisors. To me it looks very simple. You just point UCCX to CUPS and it grabs the users.
It would appear not as it does not work. I can verifiy the connection to the CUPS but when you search for contacts you get the following error:
CDAUI2067 Search did not complete successfully, and only partial results are displayed. Contact technical support.
This error occurs when the parameters on the Unified Presence Cluster Settings page are not configured correctly. There are two possible causes of this problem: the user credentials are incorrect, or the hostname/IP address is incorrect.
To diagnose and resolve the problem, complete the following steps.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...