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UCCX 7.0 IP Phone Agent Configuration Information

I need to configure IP phone agent on a UCCX 7.0 High Availability cluster with CUCM 7.1(5)

The configuration does not seem to be in Admin Guide - can anyone point me to a link with configuration information.

Thanks

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Super Bronze

Re: UCCX 7.0 IP Phone Agent Configuration Information

Hi James

Install info for IPPA is in the 'CAD Installation Guide' http://cisco.biz/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf

Start at page 52.

Reality is that there's not much to configured - the service itself will already be running, you basically need to do these things:

1) Set up an IP Phone XML Service pointed at http://192.168.252.44:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

2) In postinstall.exe on the server, set the BIPPA user on the 'services configuration' section (described in the doc above in the 'create a Unified CM User') to an account that is associated with all the phones and has CTI perms - I usually set this to the RMCM user, as that will already be set up appropriately (no point having to maintain two users).

3) For a HA setup, you actually set up TWO xml services; one for each server in the pair. If someone accesses the 'wrong' one (i.e. the non-active one) they get a message telling them the 'service is not active'. They must  then use the other service. Not a very slick setup - you could probably work around it with clever ACE config if you have such a device on your network....

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: UCCX 7.0 IP Phone Agent Configuration Information

Hi James

Install info for IPPA is in the 'CAD Installation Guide' http://cisco.biz/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf

Start at page 52.

Reality is that there's not much to configured - the service itself will already be running, you basically need to do these things:

1) Set up an IP Phone XML Service pointed at http://192.168.252.44:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

2) In postinstall.exe on the server, set the BIPPA user on the 'services configuration' section (described in the doc above in the 'create a Unified CM User') to an account that is associated with all the phones and has CTI perms - I usually set this to the RMCM user, as that will already be set up appropriately (no point having to maintain two users).

3) For a HA setup, you actually set up TWO xml services; one for each server in the pair. If someone accesses the 'wrong' one (i.e. the non-active one) they get a message telling them the 'service is not active'. They must  then use the other service. Not a very slick setup - you could probably work around it with clever ACE config if you have such a device on your network....

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: UCCX 7.0 IP Phone Agent Configuration Information

Thanks (again) Aaron

Great tip about using the RMCM user rather than the suggested telecaster

I owe you several beers!

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