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New Member

UCCX 7.0 - JTAPI Resync failed

I installed UCCX, and after I complete the initial configuration. When I logged on to the UCCX web page.I get a pop-up message that says "The cisco JTAPI client verisons are inconsistent. Please go to Cisco Jtapi Resync in the Unified CM Telephony Subsystem to install the Cisco Jtapi Client". I execute as directed by the pop-up message. The Resync failed. How can I fix this ?

9 REPLIES
Bronze

Re: UCCX 7.0 - JTAPI Resync failed

Hi

Have you installed this on the Cisco version of Server 2003? As you usually get that issue when you have installed on just normal server 2003. This is because the file structure is different in the Cisco version.

Matt

New Member

Re: UCCX 7.0 - JTAPI Resync failed

Thanks Matthew, but the issue has been resolved.

New Member

Re: UCCX 7.0 - JTAPI Resync failed

Could you please share how it's fixed?

I had similar message but mine was installed on regular win 2003 (not ciscoc media).

Thanks,

Bronze

Re: UCCX 7.0 - JTAPI Resync failed

Hi

Well the issue is the folder structure is different in the Cisco OS version to normal windows.

To get around it create a new folder called winnt. You then need to copy the java folder from the windows folder to the winnt folder.

c:\windows\java\lib folder to c:\winnt\java\lib

HTH

Matt

New Member

Re: UCCX 7.0 - JTAPI Resync failed

WOW! this fixed it.

Thank you Matt!!!

New Member

Re: UCCX 7.0 - JTAPI Resync failed

Matt,

I still get this error message ,also there is already a winnt folder on the c: drive.What actions can I take to resolve this issue?

Re: UCCX 7.0 - JTAPI Resync failed

Perfect!! thank you for this fruitful advice as this fixed my issue as well!!

New Member

Re: UCCX 7.0 - JTAPI Resync failed

Hello everybody, I have done exactly what you told because I got the same error, the problem I have noticed is that the Unified CM Telephony Subsystem is not active and cannot be started. Any ideas? Thanks in advance.

New Member

Re: UCCX 7.0 - JTAPI Resync failed

Hi Guys,


I faced the same issue and didnt know what to do then i saw Cisco JTAPI Resync under Subsustems> Cisco Unified CM Telephony. I just clicked on it and got a message asking to stop security agent bla bla... i clicked OK then it said operation goign on do not stop or refresh the page.

thas it i didnt know what i have done, was a bit scared because its in production but thankfully nothing happened and that JTAPI error message is also gone but it is asking to restart and i will do it after office hours.

thats about it..

seeya

1997
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