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New Member

UCCX 7.0 Problem with Holiday Dates

Hi there,

I appreciate there is already a thread with same issue in Enterprise but i was told scripting is different in Expresss so I have opened a fresh thread.

On our May holiday the Contact centre opened up on the Monday as normal,.

I have attached a screen shot of the script and a copy of the xml file it checks against. My feeling is that it is in wrong format. Our server has correct time and is pointing to NTP server.

thanks in advance

  • Contact Center
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: UCCX 7.0 Problem with Holiday Dates

The dates need to be in US format - MM/DD/YYYY. Took me a while to figure that out when I created our holiday.xml file!

Jeff

2 REPLIES
New Member

Re: UCCX 7.0 Problem with Holiday Dates

The dates need to be in US format - MM/DD/YYYY. Took me a while to figure that out when I created our holiday.xml file!

Jeff

New Member

Re: UCCX 7.0 Problem with Holiday Dates

Thanks Jeff. Will update to US format

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