But Can I get a laptop and have them sign on to CAD on the laptop and assign a new button to the new laptop to get another agent on the same phone?
what if I installed CAD in another dorectory on the same computer as the first instance and used a 2nd phone and 2nd agent ID?
If we assume you should disable call waiting in your agent's phone, that it cause troubles in the reporting
so you'll not be able to receive another calls
If not disabled,the cad will show talking as said before,
so you'll need to create another user in the ccm and use it in the cad laptop and point to the same phone ext.,it is because you won't be able to logon sevral times with the same user ID
wish this be helpful
Call waiting is not allowed on the ICD line for CCX. The documentation states you must set the maximum call count to two and the busy trigger to one.
A single agent can take only one call at a time, period.