What is the logic when there are no agents logged in? The MOH you hear is when call is in queue, and that is when you use the hold/unhold steps, if there are no agents logged in I would imagine you are not sending the call into queue, thus you are not doing hold/unhold steps. Let us know what the logic is and we can assist.
3 beeps indicate MOH configuration issues, where the actual file can not be played, typically due to wrong MRGL being used.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...