UCCX 7.01 Partial Service Prompt Manager

[Donald St. Croix]

Why would Prompt Manager be in partial service?

[Phuong Hoai Huynh]

Hi Donald

In most cases this happens because prompts are deleted however still referenced in a script.

I have seen other senarios where this happens however for you to identify what needs to be fixed/cleaned up find when the prompt manager went into partial service.

Review the mivr logs from that timestamp for the keyword MIVR-PROMPT_MGR and partial.

This will let you know which prompt is causing the system to go into partial and correct accordingly.

[Donald St. Croix]

This is what I found but it does not seem to contain any useable information.

503: Nov 11 15:19:46.829 EST %MIVR-CLUSTER_MGR-7-UNK:Post Convergence Event: CONVERGENCE_COMPLETED, name=CRS SQL Server - Repository
504: Nov 11 15:19:46.844 EST %MIVR-PROMPT_MGR-1-MGR_PARTIAL_SERVICE:Prompt Manager in partial service:
505: Nov 11 15:19:46.844 EST %MIVR-GRAMMAR_MGR-6-MGR_IN_SERVICE:Grammar Manager in service:
506: Nov 11 15:19:46.844 EST %MIVR-CLUSTER_MGR-7-UNK:try to process MasterConvergenceCompletedCmdImpl: name CRS SQL Server - Historical, nodeId=1, type=MASTER_ELECTED, uniqueId=99, master=true, updateTick=423, baseTick=422, nodeCurrentTick=423

[neil wooloff]

Did you ever work this out?

have same issue and no idea when service went into partial state and nothing seems assist when search.

neil