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UCCX 7.01 Partial Service Prompt Manager

Why would Prompt Manager be in partial service?

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Re: UCCX 7.01 Partial Service Prompt Manager

Hi Donald


In most cases this happens because prompts are deleted however still referenced in a script.

I have seen other senarios where this happens however for you to identify what needs to be fixed/cleaned up find when the prompt manager went into partial service.


Review the mivr logs from that timestamp for the keyword MIVR-PROMPT_MGR and partial.


This will let you know which prompt is causing the system to go into partial and correct accordingly.



New Member

Re: UCCX 7.01 Partial Service Prompt Manager

This is what I found but it does not seem to contain any useable information.

503: Nov 11 15:19:46.829 EST %MIVR-CLUSTER_MGR-7-UNK:Post Convergence Event: CONVERGENCE_COMPLETED, name=CRS SQL Server - Repository
504: Nov 11 15:19:46.844 EST %MIVR-PROMPT_MGR-1-MGR_PARTIAL_SERVICE:Prompt Manager in partial service:
505: Nov 11 15:19:46.844 EST %MIVR-GRAMMAR_MGR-6-MGR_IN_SERVICE:Grammar Manager in service:
506: Nov 11 15:19:46.844 EST %MIVR-CLUSTER_MGR-7-UNK:try to process MasterConvergenceCompletedCmdImpl: name CRS SQL Server - Historical, nodeId=1, type=MASTER_ELECTED, uniqueId=99, master=true, updateTick=423, baseTick=422, nodeCurrentTick=423


New Member

Re: UCCX 7.01 Partial Service Prompt Manager

Did you ever work this out?

have same issue and no idea when service went into partial state and nothing seems assist when search.

 

neil

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