UCCX 7.01sr5 Agents not being able to end calls properly.
I received the following issue from one of my clients today.
Three times between Monday and this morning agents have been on a phone call, the call was ended but the agent desktop shows that the agent is still talking on the call and the counter continues as if the Agent is on the call. Agents are not able to make themselves ready and the only way to correct the problem is to have the agent log out after each call, which of course is impractical. I check Supervisor desktop and this also listed the agent as still on the call although he had hung up.
Re: UCCX 7.01sr5 Agents not being able to end calls properly.
Well.. if you're going from 22.214.171.1240-3 to another version that's not listed.. you're going from unlisted to unlisted right? Nothing to loose :-)
Possibly more helpfully, I would say that the comp list often lags a little behind the CCM releases.
Also a fixed-in from the bug is 6.1(5.10000.10).
On the comp list there is this - the CCM release is the .10, and the JTAPI version you would get from that CCM ver is presumably the version ending in .6 - so you should be OK with that.
6.1(5) JTAPI 6.1(5.10000)-6 File Name 126.96.36.19900-10
Having said that, if there is a SU version I would normally deploy that. I've never had a problem doing that, and SUs are normally put out to resolve security or major stability issues so are worth considering.
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