me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize that in UCCX version mentioned above?
Chatting between teams is still not something that is configurable in CAD 7.x. Customers that need this have been integrating to CUPC and the agents can chat with anyone listed on the Presence server. This may be something you can look into.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...