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New Member

UCCX 7.5 CAD chat between different teams

Hello everybody,

me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize that in UCCX version mentioned above?

Thanks for your help.

2 REPLIES

Re: UCCX 7.5 CAD chat between different teams

Hi Anatoli,

Chatting between teams is still not something that is configurable in CAD 7.x.  Customers that need this have been integrating to CUPC and the agents can chat with anyone listed on the Presence server.  This may be something you can look into.

Hope this is helpful.  If so please rate it.

Thanks,

Mike

New Member

Re: UCCX 7.5 CAD chat between different teams

Hi Mike,

thank you for your response. But I think a CUPS would be a little bit oversized for only this feature. :-)

Anatoli

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