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Community Member

UCCX 7 email historical reports?

Hi there,

Using the Historical Report plug in is it possible to get the reports that were generated overnight to be emailed to a group of people?

I through that this was possible but looking around all I find is manuals for email campaign.

Thanks

Alexis

http://www.netpacket.co.uk/ http://www.blog.netpacket.co.uk/
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Cisco Employee

Re: UCCX 7 email historical reports?

Hi

With the HR client for UCCX 7.x you can export or print the schedule reports, there is no option available to email the reports to a distribution list or a person.

page 171 of the link below explains these features in detail

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf

Hope this helps

Anuj Bhatia

1 REPLY
Cisco Employee

Re: UCCX 7 email historical reports?

Hi

With the HR client for UCCX 7.x you can export or print the schedule reports, there is no option available to email the reports to a distribution list or a person.

page 171 of the link below explains these features in detail

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf

Hope this helps

Anuj Bhatia

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