UCCX 7 - Firewall Question

[harris.h]

Hi Folks

A quick question if I may please.

Is it supported/possible to have the Cisco Agent Desktop clients and Supervisor Desktops on the outside of an ASA

where the active/standby UCCX servers sit on the inside network.

We have been asked to expand our Contact Centre Service to an wan (100Mb) connected partner.

Had a struggle to find any docs.

Cheers

Rich

[Chris Deren]

Yes, clients can be seperated via firewall as long as you open all required ports as outlined in Cisco documentation..

Chris

[mansoor2000 · Accepted solution]

Rich,

UCCX Agents can be on the other side of the firewall and anywhere on the WAN.

Here is the link to UCCX TCP and UDP Ports that needs to be opened within the firewall.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/7_0/CCM_7.0PortList.pdf

Google has custome serach link for UCCX: http://www.google.com/cse/home?cx=000420533768327936155:z349vbagmdk

Also see UCCX Design Guide: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

We have 50 UCCX agents who login from different cities over 100MB WAN link, to a central UCCX server, which is behind a pair of firewalls.

Hope this helps.

Mansoor

[harris.h]

Thanks Mansoor

Will go and digest the document link supplied.

As always,  appreciate the help.

regards

Rich