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UCCX 7 Inbound Agent E-mail and case sensitivity

Hello,

I am setting up the inbound agent e-mail option on UCCX 7. the problem I have is the "E-Mail addresses that map to this CSQ" setting seems to be case sensitive. If I add the address "support@domainname.com" then send an email to it, with all lower case, it works fine. But if I sent it too "Support@domainname.com" it does not route to an agent (and when I look on the server it is moved to the "Not Routable" folder.

Is there a way to set this up so it will route the email regardless of the case on the email address?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: UCCX 7 Inbound Agent E-mail and case sensitivity

Found the ID: CSCsz38160

HTH,

Chris

2 REPLIES
Hall of Fame Super Silver

Re: UCCX 7 Inbound Agent E-mail and case sensitivity

We ran into this at a deployment as well, I tried to do quick bug search but could not find it.

Chris

Hall of Fame Super Silver

Re: UCCX 7 Inbound Agent E-mail and case sensitivity

Found the ID: CSCsz38160

HTH,

Chris

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