It certainly is possible. Under your Select Resource you need to use the Get Reporting Statistic step to determine the position in the queue and then use an If statement to check whether this value is <= 10. If this condition is true queue the call, if it is not then do something else with the call.
A sample script is shown below and is also attached.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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