I have UCCX 7 SR 5 running with CCM 7.1.3. The issue is that 1-2 month ago I deployed a script that plays prompts, connects callersto the agents, etc..Yesturday we noticed that the strange things happen - some prompts does not play at all, some play with noice in the background. After uploading prompts again issue gets out. I wonder why it's happening and could happen again?
I have already noticed that the script changes will not take place until you don't refresh application. Thank you for your advice. But what about prompts quality? I will try to post MIVR, MADM logs soon.
we had a similar issue years ago, all of the sudden, there was a hiss or scratch audible, or the prompts just stopped playing half way. Anyway, the first thing I tried was rebooting the server to get rid of the garbage that had built up in the memory causing CPU spikes. It helped.
I would recommend to do a reboot once in a while, it's just a computer after all :-)
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...