Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

UCCX 7 Prompt Recorder Upload Prompt Step

Can anyone please share how to make the upload prompt step work? I'm using a script that worked fine in ver. 4, but doesn't want to work in 7. I authenticate user fine but go unsuccessful in the upload step. Please attach working script with variables if possible!

Thanks much!

New Member

Re: UCCX 7 Prompt Recorder Upload Prompt Step

You need to have run the Authenticate User step prior to the Upload Prompt step. I don't think it matters when but I had it as the preceding step to my only Upload Prompt step

What I found not documented well was that User name MUST be a valid LDAP user against whom you use the valid LDAP password. You can also validate with a Pin but I couldn't get that to work

I do not have an example readily available as I'm at home

Refer to Cisco Unified Contact Center Express Scripting and Development Series: Volume 2 April 2009

The Authenticate User step is required in a script before you can use the Upload Prompt, Upload Grammar, or Upload Document step in that script. Only an authenticated user can upload a prompt, grammar, or document

New Member

Re: UCCX 7 Prompt Recorder Upload Prompt Step

Thanks for your reply! I got a prompt recorder script from a Global Knowledge instructor for version 5 UCCX and it works. It has "get user" then "authenticate user" steps just before "upload prompt". It does validate against CUCM user db. Thanks!

New Member

Re: UCCX 7 Prompt Recorder Upload Prompt Step

Hi mwheinz,

Could I impose upon you to upload the 4.x script? We're still on 4.x and this would be very, very helpful.

Best Regards,


CreatePlease to create content