I'll address your questions in the order you presented,
1) No, when utilizing Agent eMail, the agent has the option to select Ready/Not Ready for voice calls, or eMail Ready/Not Ready to handle emails. I believe when you select eMail Ready you are automatically put into the voice Not Ready State
2) see 1.
3) Messages are delivered to the agent email, they have the ability to see these messages in Outlook if it is setup (IMAP to exchange), however, the CAD software has a built in java client which appears to be what is really required to get the full functionality of the software, including the ability to re-queue and such.
4) No, not to my knowledge and I believe this will not be included any time soon
5) Well, that's hard to qualify at this point. I had success removing the "CAD Client Services Release" package, re-installing, and all was well.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...