Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX 7 (SR4) - real time reporting based on option choosed

hello,

i would like to extract real time information on wich option the client choosed on my uccx7 script. I know where to get in the database some info from the queues (Summary Tables), and i would like to make some custom real time reporting based on wich option was choosed to know how many callers choosed the voicemail option (so the call won't show up as abandoned).

Is there any way to get real time info from a custom variable in real time? in wich table?

thank,

met.

1 REPLY
VIP Super Bronze

Re: UCCX 7 (SR4) - real time reporting based on option choosed

IVR selections are not recorded within the CCX databases. You would need to save this to an external database and report from there. Your only method of capturing this within db_cra would be to store a value into an enterprise data variable which can be seen on historical reports.

Also, the only tables that are "real time" are those identified as such: RtCSQsSummary and RtICDStatistics for use by wallboard applications.

Please remember to rate helpful responses and identify helpful or
238
Views
5
Helpful
1
Replies