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UCCX 7 | Unable to Install TAPS [.exe] File

I am trying to install TAPS [.exe] file on UCCX server downloaded from CUCM, But getting the following popup box error:

"Error opening installation log file.Verify that the specific log file location exist and is writable"

Any help on this ?

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: UCCX 7 | Unable to Install TAPS [.exe] File

Hi Pradeep

The reason why your getting these errors is because your not using a Cisco OS platform.

However to resolve your issue create the following directory:

C:\Program Files\Common Files\coomon files\cisco\logs

Test again and let me know.

Hoai

8 REPLIES

Re: UCCX 7 | Unable to Install TAPS [.exe] File

Hi,

what version(s)?

G.

Community Member

Re: UCCX 7 | Unable to Install TAPS [.exe] File

Call manager version : 7.0.2.21900-10

UCCX Version : 7.0(1)_Build168

TAPS file : 7.0(2)

-Pradeep

Re: UCCX 7 | Unable to Install TAPS [.exe] File

Whether this is your issue or not, you really should be running one of the SRs.  If you have a strong reason not to, I understand, but if you don't, install at least SR1, and try again.  Also, that's not a supported CUCM version.  That could be your issue as well.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Anthony Holloway

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Community Member

Re: UCCX 7 | Unable to Install TAPS [.exe] File

For testing purpose i intalled UCCX on VM Ware and upgrade this to SR5 then try to install the TAPS file, but now luck..same error.

I also tried with UCCX 5.0

Super Bronze

Re: UCCX 7 | Unable to Install TAPS [.exe] File

Hi

What account are you logging onto the server as? Is it added to a domain?

Do you have CSA or any other AV/security software installed on it?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: UCCX 7 | Unable to Install TAPS [.exe] File

no ...i am not using any domain account and csa is not installed.

Thanks,

Pradeep

Re: UCCX 7 | Unable to Install TAPS [.exe] File

Hi Pradeep

The reason why your getting these errors is because your not using a Cisco OS platform.

However to resolve your issue create the following directory:

C:\Program Files\Common Files\coomon files\cisco\logs

Test again and let me know.

Hoai

Community Member

Re: UCCX 7 | Unable to Install TAPS [.exe] File

Thanks Hoia,

I created the directory and it works..

C:\Program Files\Common Files\cisco\logs

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