UCCX 7.x and Call Monitoring/Recording in CUCM 7.x
Is it possible for the silent monitoring/recording of line appearances (in CUCM 7.x) to operate with the UCCX CSD - i.e. have it communicate via CTI to initiate the monitoring/recording of calls by CUCM rather than the using the functionality built into UCCX. The advantage of the CUCM solution is that (R)SPAN is no longer required.
Re: UCCX 7.x and Call Monitoring/Recording in CUCM 7.x
Which version of UCCX are you using? UCCX Version 4.x and above allow for both SPAN port and Desktop Monitoring. From the SRND: "Desktop monitoring provides a mechanism for the CAD application to obtain a copy of the RTP packet
streams directly from the phone and therefore removing the need for a Monitoring component connected
to the SPAN port on the Catalyst switch. A 7940 or above phone is required for desktop monitoring and
the agent workstation running CAD must be connected to the data port on the back of the agent phone.
The IP Communicator (softphone) also supports using desktop monitoring for silent monitoring and
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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