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UCCX 7.X Backup??

Does it backup your scripts and WAV files?

1 REPLY
Cisco Employee

Re: UCCX 7.X Backup??

The data saved by BARS is listed below.

•Clusters, configurations, and applications profile in the data repository

•Workflow scripts that are already uploaded in the data repository

•The db_cra repository, FCRasSvr database

•Unified CCX configuration data (such as open bootstrap and flat files)

•Unified CCX recording files

•Windows hosts and lmhosts

•Unified CM Telephony configuration (jtapi.ini)

User prompts, grammars, and documents under these paths:

c:\Program Files\wfavvid\Prompts\user

c:\Program Files\wfavvid\Grammars\user

c:\Program Files\wfavvid\Documents\user

Recording files that have been converted to .wav format are not saved by BARS. This can be done through a batch file or manually.

The CAD installation guide provides guidance for creating the batch file. Start on page 99:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf

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