UCCX 7.x Call recoring

[stharmal]

Hi There,

  Has any one got a sample script to recor all the incoming calls in UCCX 7 ?

Basically I wante to recor all the agent calls. UCCX 7.x is integrate with CUCM 7.x

Regards

Siva

[Aaron Harrison]

Hi

It's not a script-based function; you basically need to configure a Workflow in Desktop Administrator that fires a 'start recording' action when the call is answered by the agent.

There's a brief run through on this website : http://dreamforccie.wordpress.com/category/uccx/

Regards

Aaron

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[stharmal]

Thank you

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