Is any way to check on real time, how many licensed seats are being use. I have found that the agents logged-in info is not the same as the number of license seats in use, for example, if an agent logoff from the CAD it doesn't show anymore on agents logged-in but if the CAD remains open it is still using a seat.
I can run this file on demand but what would you recommend for me to monitor the uccx user seat usage. I had some license applied and they felt short after few extra users signed in and this logged off current users.
I think there might be RTMT but I am guessing that is for UCCX 8.0 But I have UCCX 7.0.1
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...