UCCX 8.0.11002-3 - Recorded Prompt Scripting error

[Theresa Robinson]

When I attempt to record a new prompt, I am getting the following error message at the Record step:

Exception
Error unmarshaling return; nested exception is;
java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: com.cisco.wf.cmt.dialogs,CMTRecordingDialogImpl

Anybody know what is causing this?

Thanks!

Theresa Robinson

[anubhati]

This generally happens when the caller hangs up without pressing the record termination key or
before the configured recording timeout has elapsed.

Thanks 

Anuj 

[Theresa Robinson]

When I run the reactive debugging on the script and I hit the key to record is when I get the error message

and the script aborts.  Do I need to have a write step in this section of my script?  If yes, what is the proper format?

The script worked before I applied the 8.0.11002-3 SR this past Saturday.  Previous version was 8.0.2.10000-41.

My write step is: Write Document (recordingDoc to workingPrompt). I have tried removing the write step and I get the same error mesasge.

Thanks!

[goranpilat]

hi, after you record the prompt where do you pick it up? in previous releases it was in wfavvid folder, how do I obtain the prompt on Linux? Any docs on that?

Thanx

[tsuntken]

You need to save it to the Repository now... no more wfavvid...

[malnasle]

Hi Theresa,

You need to check via remote access on the uccx server whether the following directory exists:

/opt/cisco/uccx/temp

If it does, make sure the permissions and ownership for that folder are as below:

drwxrwxr-x   2 uccxuser   uccxservice   4096 temp

If it doesn’t exist, create it manually (under /opt/cisco/uccx) and give it the needed permissions and ownership.

Regards,

Mohammad AlNasleh

[tsuntken]

Theresa,

Did this resolve your issue?

I am having the exact error but I getting it on a Voice Browser step trying to run VXML.

Tom

[Theresa Robinson]

Tom: The issue I had was two-fold... the permissions needed to be re-applied on the directory on the appliance. TAC had to re-apply these permissions for me. The 2nd issue is that you can no longer use the write document step in UCCx 8.x. I had to change it to an upload document step.

Hope this helps!

Thanks!

Theresa Robinson

[kwaldecker]

I am  getting this same exact error on my 8.02 SU2 system.

I am using the exact same script that is working on antoher customer running the exact same version.

are these permissions and folders that need to be created something i can do?

or is a tac case necessary

thanks!

[malnasle]

kindly open a TAC case and mention the error message u have.

it will be better if u include the remote account details at the problem description also

Thanks.

Mohammad

[tsuntken]

This is a permission issue... TAC was able to reste permissions and everything then worked...