When I attempt to record a new prompt, I am getting the following error message at the Record step:
Error unmarshaling return; nested exception is;
java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: com.cisco.wf.cmt.dialogs,CMTRecordingDialogImpl
Anybody know what is causing this?
When I run the reactive debugging on the script and I hit the key to record is when I get the error message
and the script aborts. Do I need to have a write step in this section of my script? If yes, what is the proper format?
The script worked before I applied the 8.0.11002-3 SR this past Saturday. Previous version was 126.96.36.19900-41.
My write step is: Write Document (recordingDoc to workingPrompt). I have tried removing the write step and I get the same error mesasge.
hi, after you record the prompt where do you pick it up? in previous releases it was in wfavvid folder, how do I obtain the prompt on Linux? Any docs on that?
You need to check via remote access on the uccx server whether the following directory exists:
If it does, make sure the permissions and ownership for that folder are as below:
drwxrwxr-x 2 uccxuser uccxservice 4096 temp
If it doesn’t exist, create it manually (under /opt/cisco/uccx) and give it the needed permissions and ownership.
Did this resolve your issue?
I am having the exact error but I getting it on a Voice Browser step trying to run VXML.
Tom: The issue I had was two-fold... the permissions needed to be re-applied on the directory on the appliance. TAC had to re-apply these permissions for me. The 2nd issue is that you can no longer use the write document step in UCCx 8.x. I had to change it to an upload document step.
Hope this helps!
I am getting this same exact error on my 8.02 SU2 system.
I am using the exact same script that is working on antoher customer running the exact same version.
are these permissions and folders that need to be created something i can do?
or is a tac case necessary
kindly open a TAC case and mention the error message u have.
it will be better if u include the remote account details at the problem description also