I need to provide a way to allow agents to hot desk with UCCX 8.0(2) without using extension mobility. I need to allow an agent to sit at any Contact Center phone and log into CAD and specify the extension that they're sitting at (with the same agent id each time that user logs in). I do not want to configure an EM profile for each agent. Whenever I try this, I get an error in CAD that specifies the agent is not assoicated with that extension. If I change the IPCC extension under the user account in CUCM, I do not get the error. Obviously, I do not want to have to change the IPCC extension under the user's account every time they log into a different phone. Any ideas how I can do this?
Thanks for the reply. I assumed that was going to be the answer but was trying to avoid having agents log into both EM and CAD. Seems kind of silly to me that you have to specify the extension in CAD during login when that's the only option the agent has.
You may more likely try to write a script which logs in the agents to CIPC with a single click.
I've written such recently - did it for other purposes but....it enforces agent to provide his/her DN number and, basing on that, exchanges the Device Name of the CIPC into the desired Device Name - the same which is configured in CUCM for this particular agent. For me it was SEPXXXXXXXXXXXX, where X is the mac address.
Then the script launches CIPC with the proper DN logged in.
Result: Agents remember only their DNs and run single batch file to log in to the phone. Very useful when, for some reason, you do not want to use EM.
I used it for coworking CIPC, NICE recorder and the hot desking agents in CC in order to not making agents to remember their device names in a form of SEPXXXXXXXXXXXX. Who knows the case with NICE maybe also knows what I'm talking about:) Anyways - it works perfectly.
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