UCCX 8.0.2 - Supervisor don´t see agent that change queue
My Customer have the UCCX 8.0.2 and is the following problem: The Agent was changed for queue 2 ( The Agent was queue 1, but, the supervisor don´t see the agent. The agent keep the queue1. I did the check the configuration and didn´t found error. I run postinstall is correct the IP. Is there any procedure to do when the agent change queue? Any have idea about this?
Re: UCCX 8.0.2 - Supervisor don´t see agent that change queue
I am sorry by explanation. A Supervisor Have 02 teams, for example: team A and team B. two specific agent changed team B for Team A, and not problem, the supervisor to see the Agent, but, the Agent that was in the team A ans was for team B, continue appear in the supervisor in team A. The configuration was verified and was correct. The 04 Agent don´t change the PC, we are in the same local.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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