UCCX 8.0.2SU4(with DEMO License) and CUCME 8.5 Integration Issue
Recently i had deployed the above sustem but seem to be having issue which I hope to get some advise. Thanks.
1. CAD witout any 'Answer/Transfer/Conference' button - refer to CAD captured file (is this normal behaviour?)
2. I had setup 3 IP Phones, which two units for agents and another one used for calling to UCCX route point (9001). The issue we face is the call was NOT routed to another agent (status is Ready) if 1st agent was not answered the call. The call will termintated instead. (extension mobility was used for the agent's phone)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...