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UCCX 8.0 and Voice Recording

Does UCCX 8.0 record  the voice calls for the IP phones ?

3 REPLIES

Re: UCCX 8.0 and Voice Recording

Hi,

Yes, it does.

There are many ways of achieving it.

1. In built UCCX recording: CAD \CSD \ CDA workflows, IPPA recording (SPAN Based)

2. QM\AQM based recording for all the calls in the UCCX contact center.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/troubleshooting/guide/cad80ccxtg-cm.pdf

Go through some of the recording related discussions here.

Hope it helps.

Anand

Please rate elpful posts !!

New Member

UCCX 8.0 and Voice Recording

thank you very much .

Someone told me that It's not supported by Cisco TAC and in the installation, configuration, and  design guides it is stated that UCCX is not intended to be a full time  recording product and should not be used as such.  We will likely see poor audio on the  recordings, errors in the audio files, and mismatched audio.

Is that true?

UCCX 8.0 and Voice Recording

Hi,

There is a limit in the size allocated for the recording purposes if you use only UCCX. Therse is no prolem with the recording inbuild feature of UCCX. and it is supported. Again there are limits interms of no of sessions supported on specific hardwares, licensing...etc

You can use the below discussion for more info on this.

https://supportforums.cisco.com/message/3603499#3603499

Please dont forget to rate all the helpul posts by clicking on the stars below all the helpful answers.

Thanks,

Anand

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