How many different ICD ext's are you using, or are you saying ALL agents are/were sharing one ICD directory number? Can you clarify?
Did you just upgrade to 8.x? It sounds as if you're running into the new "feature" of UCCX 8.x - no shared ICD directory numbers, meaning if you have more than one MAC showing same ICD directory number when agent tries to login using either CAD or IPPA, you will see the shared line error message.
Scott is right, configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices is not supported.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...