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UCCX 8.0 TTY/DD

I have a UCCX 8.0 platform and trying to figure out how to implement a TTY/DD to handle calls from hearing impaired. This is possible on the UCCX 8.0? How to archive that?

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UCCX 8.0 TTY/DD

Hi,

yes, that can be done, if you have UCCX Premium, utilizing its HTTP capabilities; provided the TTY endpoint is HTTP capable. Either way, there should be a proxy in between that would convert signals coming from the TTY endpoint to HTTP queries, parse the HTML/XML/textish response and convert them back to signals the TTY endpoint understands.

I have a customer with a different approach, we created a video endpoint/kiosk that calls a group of call center agents who can communicate using sign language.

G.

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