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UCCX 8.0 upload file from IVR to remote server

Hello,

     I have a requirement from a customer to gather some information from a caller in the IVR write this information to a custom file with a unique name and save it on a remote server. 

Initial thoughts are gathering the information, creating the file is simple enough, I will use the session # for the file name, as that should be unique, the remote server is a Windows server that will have a shared folder setup for us to write to.  Where I am tripping myself up though, is how do I save the file to a remote server?

We are running UCCX 8 with premium licenses.

on Windows version of CCX I would of mapped the filder to the server then just saved to mapped folder with the Write Document step.  pretty sure I can't do that anymore.

any ideas?

Thanks

   Denis

3 REPLIES

UCCX 8.0 upload file from IVR to remote server

This is by no means a supported solution, but there are SMB jars floating around that you can use some custom java to connect to and dump a file on a remote windows server. It's a bit messy and certainly not ideal but you can make it work.

Tanner Ezell www.ctilogic.com

UCCX 8.0 upload file from IVR to remote server

Here is an FTP solution:

https://supportforums.cisco.com/message/3306380#3306380

Anthony Holloway

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Anthony Holloway

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UCCX 8.0 upload file from IVR to remote server

Hi,

you might want to take a look at this:

https://supportforums.cisco.com/docs/DOC-23618

G.

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