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UCCX 8.02 and Virtual Desktops

Hello,

I see documentation on CAD and recording running on MTS and Xen/App but I have a couple of questions.

1.  When they mention MTS, is that supported only in terminal server sessions (RDS) or does that include virtual desktops (Hyper-V)?

2.  Is there anything out there being used for virtual desktops for agents?

Any guidance would be appreciated.

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UCCX 8.02 and Virtual Desktops

To tide you over until a real answer comes long, here is the only document which speaks to CAD in a virtualized environment.  Hopefully you haven't already seen this.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/design/guide/CAD-thin-client.pdf

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

UCCX 8.02 and Virtual Desktops

Yes I have seen this, but the only mention of desktop virtualization is in the title.  I feel like the document is vague.

Thanks.

UCCX 8.02 and Virtual Desktops

Ok, sorry then.  I'll bookmark this thread to see where it goes.  Happy researching!

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
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