Over the weekend our UCCX server crashed. Since then call recordings have stopped. I have restarted Cisco Desktop VoIP Monitor Service, checked to see if call is recording is enabled for the agents in Cisco Desktop Administrator, and also made sure that call recording is configured in Cisco Admin (plugin).
I'm looking for any troublshooting steps, if anyone has any ideas please let me know.
1. By any chance is the Recording Count (under UCCX Admin->System Parameters page) is set to "0", if so change it max allowed number.
2. Check the status of "Cisco Desktop Recording and Statistics Service" on each node by using the below command.
utils service [option] [service-name]
Refer page 37 of the below given UCCX CLI guide link.
Note: If you have HA setup, and if one of the node's Recording service is down, than only the alternate calls will be recorded. Because Recording is the only feature in UCCX which works in load balancing mode in HA deployments.
3. Check the free space available for Recording by using the below command.
show uccx recordings space
If so, please purge the recording files.
utils uccx recordings purge
Note: This command purges the oldest recording files first.
Also please make sure that the UCCX first node holds the mastership of all the feature services (you can restart the second Node this to happen so that all the servie mastership will be given to First node of UCCX).
If these things doesn't resolve your issues, you may need to contact Cisco TAC for further troubleshooting.
Hope it helps.
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