Hello, We have a callback script that is working fine. The call flow is as follows: Caller lands in main script, if EWT in greater than 5 minutes they are offered a callback. When the caller is ready to be called back we use a place call statement to execute script "get agent on the line" which gets one of our agents on the line then the call is redirected to the customer. Working as expected.
Our sister company asked that I install it for them. They are running uccx 8.02 and we are running uccx 8.51. We converted the scripts from 8.51 to 8.02. When the main script executes the place call statement to run the "get agent on the line" script It continues to land in the unsuccessful branch. I have checked to make sure the dialog group matches the default media group in UCCX and I'm using a different Call Contact...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...