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UCCX 8.5.1.11002-22 and shared extensions

If I configure 8 extensions on the phone and 1 of them is uccx agent extension, 1 is user extension and rest shared extensions, would it work?

I am not sure but is there a limit of 4 extensions including uccx extension?

I am getting an error:

18:315 INFO [0x120c] DESK1120 ConnectCTI: Login to telephony server.

2012-03-20 16:49:18:315 DEBUG [0x120c] PhoneDev.cpp[245] Initialize: Initialize:  Initialization succeeded, message window created

2012-03-20 16:49:18:315 DEBUG [0x120c] PhoneDev.cpp[268] ServerLogin: ServerLogin on Failover <false>

2012-03-20 16:49:18:315 DEBUG [0x120c] PhoneDev.cpp[500] SetAgentState: SetAgentState Begin:  Set Agent State AS_LOGIN        , Invoked ID 5, AgentID mabonm, DeviceID 73127985253, PeripheralID 1, reasonCode 1, ForcedFlag 0

2012-03-20 16:49:18:765 DEBUG [0x26dc] PhoneDev.cpp[405] GetEventThread: Polling message Q. -- END

2012-03-20 16:49:18:765 DEBUG [0x26dc] PhoneDev.cpp[416] GetEventThread: Post WM_ACMI_CTI_EVENT. -- BEGIN

2012-03-20 16:49:18:815 DEBUG [0x120c] EventHandler.cpp[158] CTIEventProc: Start processing CTI message <CONTROL_FAILURE_CONF>.

2012-03-20 16:49:18:815 DEBUG [0x120c] EventHandler.cpp[2141] GetDebugInfo: GetDebugInfo --------------------- Begin: CONTROL_FAILURE_CONF ---------------------

2012-03-20 16:49:18:815 DEBUG [0x120c] EventHandler.cpp[2177] GetDebugInfo: CONTROL_FAILURE_CONF: InvokedID = 5

2012-03-20 16:49:18:815 DEBUG [0x120c] EventHandler.cpp[2178] GetDebugInfo: CONTROL_FAILURE_CONF: FailureCode is CF_GENERIC_UNSPECIFIED

2012-03-20 16:49:18:815 DEBUG [0x120c] EventHandler.cpp[2179] GetDebugInfo: CONTROL_FAILURE_CONF: PeripheralErrorCode is 88001

2012-03-20 16:49:18:815 DEBUG [0x120c] EventHandler.cpp[2180] GetDebugInfo: CONTROL_FAILURE_CONF: Error Text:  Unable to login agent due to problems in JTAPI or CM

2012-03-20 16:49:18:815 DEBUG [0x120c] EventHandler.cpp[2458] GetDebugInfo:   GetDebugInfo --------------------- End: CONTROL_FAILURE_CONF ---------------------

2012-03-20 16:49:18:815 DEBUG [0x26dc] PhoneDev.cpp[419] GetEventThread: Post WM_ACMI_CTI_EVENT <0>. -- END

2012-03-20 16:49:18:815 DEBUG [0x26dc] PhoneDev.cpp[403] GetEventThread: Polling message Q with server connection <1>. -- BEGIN

2012-03-20 16:49:18:915 DEBUG [0x120c] PhoneDev.cpp[982] PhoneDevShutDown: PhoneDevShutDown: Begin

2012-03-20 16:49:18:915 DEBUG [0x120c] PhoneDev.cpp[1033] ServerLogout: ServerLogout: Begin

2012-03-20 16:49:18:915 DEBUG [0x120c] PhoneDev.cpp[1055] ServerLogout: CTI close session and socket on exit

2012-03-20 16:49:18:915 DEBUG [0x120c] PhoneDev.cpp[1084] ServerLogout: ServerLogout: End

2012-03-20 16:49:18:915 DEBUG [0x120c] AgentConnectionManager.cpp[905] CAgentConnectionManager::ConnectCTI: End.

2012-03-20 16:49:51:285 DEBUG [0x120c] Agent.cpp[429] CAgentApp::InitInstance: Agent log in canceled by user due to connection error Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator..

2012-03-20 16:49:51:285 DEBUG [0x120c] AppearanceEventWnd.cpp[1411] CAppearanceEventWnd::ShutDownList: Begin

2012-03-20 16:49:51:285 DEBUG [0x120c] AppearanceEventWnd.cpp[1895] CAppearanceEventWnd::CheckEventRules: Entering with CallID: 0, Event type: <Shutdown>, Management type: <EMT_AGENT>

2012-03-20 16:49:51:285 DEBUG [0x120c] EventList.cpp[26] CEventList::FindEvent: BEGIN find Shutdown for EMT_AGENT

2012-03-20 16:49:51:285 DEBUG [0x120c] AppearanceEventWnd.cpp[1995] CAppearanceEventWnd::CheckEventRules: Rule: <Default>, Event Name: <Shutdown> evaluates to <true>

2012-03-20 16:49:51:285 DEBUG [0x120c] AppearanceEventWnd.cpp[2033] CAppearanceEventWnd::CheckEventRules: No actions to execute.

2012-03-20 16:49:51:285 DEBUG [0x120c] AppearanceEventWnd.cpp[2040] CAppearanceEventWnd::CheckEventRules: Leaving

2012-03-20 16:49:51:285 DEBUG [0x120c] AppearanceEventWnd.cpp[1895] CAppearanceEventWnd::CheckEventRules: End.

2012-03-20 16:49:51:285 DEBUG [0x120c] AppearanceEventWnd.cpp[1427] CAppearanceEventWnd::ShutDownList: End

2012-03-20 16:49:51:285 DEBUG [0x120c] CallActivityView.cpp[955] CTimerList::RemoveAll: Begin

2012-03-20 16:49:51:285 DEBUG [0x120c] CallActivityView.cpp[955] CTimerList::RemoveAll: Begin

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

UCCX 8.5.1.11002-22 and shared extensions

Also make sure that your UCCX extension is on lines 1 - 4 of the phone.

4 REPLIES
Silver

UCCX 8.5.1.11002-22 and shared extensions

Let me check

---

Posted by WebUser Pad Man

UCCX 8.5.1.11002-22 and shared extensions

Hi Bart,

2012-03-20 16:49:51:285 DEBUG [0x120c] Agent.cpp[429]  CAgentApp::InitInstance: Agent log in canceled by user due to connection  error Login failed due to a configuration error with your phone and  JTAPI or Unified CM. Contact your administrator..

For this issue, you need to associate the Agent phone's MAC address as the controlled device under the RmCm application user in CUCM.

Note: All agents who currently have the Unified CCX extension to be shared must log out before you can configure additional agents to share that extension.

Unsupported Configurations for Agent Phones:

The following configurations are not supported for agent phones:

•Two lines on an agent’s phone that have the same extension but exist in different partitions.

•A Unified CCX extension assigned to multiple devices.

•Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring an Unified CCX extension in a single device profile is supported.)

•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Maximum Number of Calls to a value other than 2.

•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1.

•Configuring a Cisco Unified IP Phone with Secure Real-Time Protocol (SRTP) for use in silent monitoring and recording.

•No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent.

•The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.

•Use of characters other than the numerals 0–9 in the Unified CCX extension of an agent.

•Configuring the Unified CM intercom feature.

•Configuring the hold reversion feature.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf

Hope it helps.

Anand

Please rate helpful posts..

Silver

UCCX 8.5.1.11002-22 and shared extensions

Also make sure that your UCCX extension is on lines 1 - 4 of the phone.

New Member

UCCX 8.5.1.11002-22 and shared extensions

I had uccx extension on 5th line.

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