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UCCX 8.5.1 Enable Intregation with CUPS 8.5 Problem

We have a CUCM/CUPS running fine (8.5 versions), also CUP/CUPS client work fine.

If we try to intregrate our UCCX Agents into CUPS using Cisco Desktop Administrator we get the following error:

"CDAUI2034 Invalid Cisco Unified Presence Cluster User credentials. Configured user must de able to run SOAP queries."

Publisher Address/Version  is correct (8.x)

Publisher Host (CUP Server) is correct          (have only one Server in the cluster)

Publisher User Login ID is a valid (The user is configured as CUPS users on CUCM with all groups/ enabled)

The installation states that the user has to have valid credentials as a standar agent and cannot be the Admin user (whcih would normally be used for AXL connection)

cad85ccxtg.pdf (CAD Troubleshooting) refer this error but only says to revise user credentials.

When we integrated the CUP Server into the CUCM installarion, had to generate from the CUP server the cup.pem certificate and import it under Call Manager, is there any missing step or certificate exchange to be done?

Can anyone help?

4 REPLIES

UCCX 8.5.1 Enable Intregation with CUPS 8.5 Problem

1.

CDAUI2067 Text: Search did not complete successfully, and only partial results are displayed. Contact technical support.

Type: Error

Add’l Info: SME search did not complete successfully and only partial results are displayed.

Action: Either Cisco Unified Presence server search or LDAP search failed. Check whether the user specified on Cisco Unified Presence Server settings page have permissions to do SOAP query or not. Check whether LDAP settings are correct or not and check the LDAP connection.

2. Host name resolution for the CUPS, CUCM, AD and UCCX from all these boxes.

Hope it helps,

Anand

New Member

UCCX 8.5.1 Enable Intregation with CUPS 8.5 Problem

Anand

Thak you for your response, we have double checked DNS resolution either host name or FQDN and its OK.

Setting specific SOAP permission is cumbersome, on CUPS Server you can only assign Group Roles to Application Users, not End Users. Unde Call Manager which has AD LDAP integration, we select any Agent/Suopervisor users, assign all possible goup roles even SuperUser, but still get tthe same Presence Integration error within UCCX (8.5.1) Web Desptop Administration:

Web"CDAUI2034 Invalid Cisco Unified Presence Cluster User credentials. Configured user must de able to run SOAP queries."

Were does explicitly SOAP permissions are granted to any users?

UCCX 8.5.1 Enable Intregation with CUPS 8.5 Problem

Can you please try with another AXL user ID (which is already existing ) , from the UCCX CDA->CUPS configuration page and see the outcome.

Thanks,

Anand

Silver

UCCX 8.5.1 Enable Intregation with CUPS 8.5 Problem

According to the CCX compatibility matrix only CUPS 8.0.4 is compatible with CCX 8.5.1

All our attempts to integrate with CUPS 8.5 failed and Cisco TAC would not take the case as it was not a supported version.

In the end we backed CUPS down to 8.0.4 and it worked.

Graham

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