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Community Member

UCCX 8.5.1 IPPA does not logout when the phone's extension mobility device profile logs out

Hi,

I have agents logging into phones (9951s) with their UDPs and then logging into IPPA.

However, if they logout of their UDPs or it happens automatically, prior to manually logging out the IPPA, then they still show as logged into their CSQ (viewed via CSD).

This is causing issues as we have a divert configured when no agents are logged in and it's not working when they think it should.

CUCM 8.6.2

Thanks,

John

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