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UCCX 8.5.1 Scripting Assistance - Set Priority

Hello,

I am trying to configure the priority in my script similar to how they did this in the below discussion. 

https://supportforums.cisco.com/discussion/11892936/uccx-851-basic-scripting-assistance-set-priority

When I put the "set priority" in the script it errors out and callers hear the message that the system is experiencing problems.  The script runs fine without the "set priority".  Any assistance would be greatly appreciated.

 

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1 ACCEPTED SOLUTION

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Hall of Fame Super Silver

Review the MIVR log after you

Review the MIVR log after you upload the script for clues on why it does not like it, also does the script validate fine in script editor?  Is the CCX engine in good state or partial, etc?

Chris

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Hall of Fame Super Silver

What is your CCX edition, is

What is your CCX edition, is it Standard, Enhanced or Premium? Priority is not available in Standard CCX.

Chris

New Member

It is Cisco Unified CCX

It is Cisco Unified CCX Premium.
 

Hall of Fame Super Silver

Review the MIVR log after you

Review the MIVR log after you upload the script for clues on why it does not like it, also does the script validate fine in script editor?  Is the CCX engine in good state or partial, etc?

Chris

New Member

Chris,I attempted to validate

Chris,

I attempted to validate the script and did get an error with the "Set Enterprise Call Info" step.  What's odd is that without the priority step the script still does not validate, but actually works fine.  As soon as I add the priority step to it though it breaks.

I removed the "Set Enterprise Call Info" step and the priority works as expected now.  Thank you for your assistance.

Jared

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