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UCCX 8.5(1)SU2 Agent E-mail Historical Reports

Hi All, Anyway to generate a report on UCCX Historical Reporting client for E-mails which have been "forwarded" or "Printed" by Agent? Only thing which supervisors can report are emails which have been deleted after a forward or print. but then again this is not accurate information for us. I hope CUIC in version 9.x will allow us to report on forwarded/printed emails. Thanks, Yavuz

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Cisco Employee

UCCX 8.5(1)SU2 Agent E-mail Historical Reports

Yavuz,

It doesnt look possible out of the box, customization might help.

About CUIC's capability of meeting the requirement, you might want to post your query at following portals

https://communities.cisco.com/community/partner/collaboration/contactcenter/atp?view=discussions

http://developer.cisco.com/web/ccr/forums

HTH

GP.


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