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UCCX 8.5(1)SU2 HAoWAN

I have a HA cluster over WAN (100mb direct fibre). Alongside there is a CUCM cluster with server on each site.

I have tried adjusting the Unified CM Configuration on the HA server to have the AXL/CTI preferences for the local CUCM 1st and remote 2nd (opposite on other UCCX server). Everytime I do this a number of the CTI Ports fail to register on the HA server. Primary is always ok.

I have tried the CTI ports in local or remote device pools, doesn't seem to make any difference.

As soon as I set the order for AXL/CTI the same as the UCCX primary, all CTI ports register ok.

Am I doing something wrong or have I misunderstood this?

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