Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX 8.5 and Workforce Management

                   I am trying to get Workforce Management to sync with UCCX. The database is working as I see the Agents and CSQs, however I am not getting any call statistics at all. I tracked it down to a login issue in the SyncService log files. Its telling me that either the uccxhruser password is wrong, or the user is unknown. I did some research and saw tha the username in UCCX may have changed to uccxhrc, which I also tried, with the same outcome. I have verified the password multiple times, and have even changed it to a very basic password with only lowercase letters to make sure I am not running into some undocumented password character restrictions. Also, I have set the password in uccx for the workforcemanagement section. Any assistance would be appreciated.


Everyone's tags (5)
New Member

UCCX 8.5 and Workforce Management

I figured out where my issue is. FYI, evidently WFM uses the password in UCCX configured under Historical Reporting, and not the one configured under Workforce Management.

CreatePlease to create content