I am trying to get Workforce Management to sync with UCCX. The database is working as I see the Agents and CSQs, however I am not getting any call statistics at all. I tracked it down to a login issue in the SyncService log files. Its telling me that either the uccxhruser password is wrong, or the user is unknown. I did some research and saw tha the username in UCCX may have changed to uccxhrc, which I also tried, with the same outcome. I have verified the password multiple times, and have even changed it to a very basic password with only lowercase letters to make sure I am not running into some undocumented password character restrictions. Also, I have set the password in uccx for the workforcemanagement section. Any assistance would be appreciated.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...