Recently upgraded from UCCX 5 to 8.5. We've been using the Answered event in the voice contact work flow for a long time in UCCX 5 to start call recording for all calls to 2 of our teams. Since upgrading to UCCX 8.5, CAD has been intermittently either crashing with a Windows error box or silently closing. The call itself is not impacted, but the agent must re-start CAD after the call, plus that recording is now corrupt. I re-configured a handful of agents to a workflow group that does not have the start/stop record actions defined and the crashes stopped. The workstations are currently running Windows XP SP3. Anyone else running into this?
I did find the rule configured under the dropped event was not enabled after the upgrade from UCCX 5 to 8.5. That event should force the recordings to stop at the end of each call. I had noticed this on the answered event previously and fix it, but just noticed the dropped a day or two ago. The crashes we are seeing are at the beginning of the call, just after the agent answers the phone. I also found in the CAD logs where a call failed to record due to a recording being already in progress. This appears to be during a time after the agent transferred a call to another agent. I added a stop recording action to the work event to see if that helps make sure recordings get stopped when they should. We're also in the process of moving these users to new computers with Windows 7. That may help eliminate any resource type issues on the computers.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...