I'm looking for a little insight into a problem that was encountered recently with a customer that essentially caused downtime. When the Agents were attempting to log into Cisco Agent Desktop it gave the following error:
"The request to log into the Cisco Unified CCX application server timed out. Please verify your system is online and try again."
UCCX Version : 8.5 CUCM: 8.6 with CUCM authentication
The customer does have high availability and after restarting both CCX servers the problem still occurred. Finally, once the CUCM publisher was restarted everything the login started working again.
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If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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