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UCCX 8.5 Cisco Agent Desktop

I'm looking for a little insight into a problem that was encountered recently with a customer that essentially caused downtime.  When the Agents were attempting to log into Cisco Agent Desktop it gave the following error:
"The request to log into the Cisco Unified CCX application server timed out. Please verify your system is online and try again."
UCCX Version : 8.5
CUCM: 8.6 with CUCM authentication


The customer does have high availability and after restarting both CCX servers the problem still occurred.  Finally, once the CUCM publisher was restarted everything the login started working again.

Why ??????


Authentication passes from

Authentication passes from UCCX to CUCM Publisher via AXL, so that might lend a hint as to why it started working after a CUCM Publisher reboot.

By chance, do you have LDAP Authentication setup?  If so, do you have more than one authentication server defined?

Anthony Holloway

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