We are experiencing some strange issues with the ContactCallDetail table. It does not seem to update in real time, seems to update in batches, and 2 hours later. So you will get an update to the table say every 15/30 seconds, with a bunch of calls from about 2 hours ago.
Has anyone else had these issues or know how to fix it?
Firstly, only the two rtxxxxxxx tables update in realtime (or every 5 seconds anyway). The other tables typically update fast, but not necessarily near real time and if you speak to TAC that is apparently not an issue.
Secondly - what time zone are you in? The dates in the DB should be in UTC, so if you are two hours offset from UTC that might explain it.
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So if I understand you correctly, the system only works in UCT time and not local time? But I have noticed that the enddatetime and startdatetime columns in the RtCSQsSummary do have the correct time. So current local time.
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