Does anyone happen to know which table stores the names of the agent? I'm trying to do reporting using qlikview and I can't seem to locate the correct table.
For example, in the contactcalldetails, there is a field called destinationdn which is a 4 digit extension. There must be another table that translate that into a name like John Smith. I can't seem to locate that table.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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