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New Member

UCCX 8.5 - display screen pop

Hey all, I am new to this.

I need help in setting up script to do the following:

Customer has about 30 service centers that calls the main office for information.  I need the agents at the main office to know which service center is calling and display the number using a screen pop.

I do have a csv file with all the names and numbers.

what would be the best way to setup the script to hand this.

4 REPLIES
Hall of Fame Super Silver

UCCX 8.5 - display screen pop

Are they calling to different number (DNIS)?

Chris

New Member

UCCX 8.5 - display screen pop

these are inbound calls to the agents and yes they have different dnis.

UCCX 8.5 - display screen pop

Derrick,

This sounds like an excellent place to leverage the Enterprise Data system.  Simply populate your DNIS and Service Center name into a variable using the Set Enteprise Call Info step.  Then the data will display on the left-hand side of the CAD desktop.

-Steven


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New Member

UCCX 8.5 - display screen pop

this sound like a good way to go.  do you know where I can find a sample script for using enteprise call info step?

thanks

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