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UCCX 8.5 E-Mail Agent Responding E-Mail Address

I'm running into an issue where I have UCCX up and running, and E-Mails can come into agents. When they respond, the response is set to the customer. I then tried to change the "FROM" address that UCCX uses to send the to match the Exchange Distribution List the email came in on, but it is getting rejected. I set the permission in the Exchange Management Shell, and I can SendAs from Outlook successfully. It just doesnt seem to be working from UCCX at this point, any thoughts? Also, I'm using Exchange 2010.

Thanks in advance!!

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Super Bronze

UCCX 8.5 E-Mail Agent Responding E-Mail Address


I think this is a new feature in the 9.0 release. Can't recalll where I heard or read that though..


Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Hi , I have different problem

Hi ,


I have different problem. After configured the UCCX 8.5 to Agent Mail, we receive the e-mails message but when we answer the message stay in exchange as you can see below. Does anybody know something like that?

Exchange Account =

Exchange Distribution List = (member


Config SMTP and IMAP

Agent E-mail Settings

Continue here


Best regards


Daniel Sobrinho