I'm running into an issue where I have UCCX up and running, and E-Mails can come into agents. When they respond, the response is set to the customer. I then tried to change the "FROM" address that UCCX uses to send the to match the Exchange Distribution List the email came in on, but it is getting rejected. I set the permission in the Exchange Management Shell, and I can SendAs from Outlook successfully. It just doesnt seem to be working from UCCX at this point, any thoughts? Also, I'm using Exchange 2010.
I have different problem. After configured the UCCX 8.5 to Agent Mail, we receive the e-mails message but when we answer the message stay in exchange as you can see below. Does anybody know something like that?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...