UCCX 8.5 https support? and Proxy support ?

[abreton99]

I have to perform backend request thru HTTPS in UCCX 8.5 scripting

1) Is HTTPS supported in UCCX 8.5 ?

   I have to perform SOAP HTTPS (POST) transaction.

2) Also to reach the backend sever we have to pass thru a Proxy server, it is possible to add proxy server information in the UCCX environnement to be able to reach the backend ?

Has anyone done something similair ?

[Anthony Holloway]

If you have enhanced or premium, then anything is possible.

You may want to start with this document on SOAPing from UCCX:

https://supportforums.cisco.com/docs/DOC-23899

Anthony Holloway

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[abreton99]

Hi Anthony,

I effectively have UCCX 8.5 Premium, and I was able to preform SOAP request thru normal HTTP request in UCCX scripting (similar to the suggested link)

So your telling me that the HTTPS will be support with the java programmaing in the scripting of UCCX ?

And for the Proxy,any idea or suggestion how to add the information in UCCX, so the script will be able to reach the backend ?

[Anthony Holloway]

I have connect to both a Trusted Root CA signed HTTPS server and a Non one too.  Obviously, if the cert is self signed, their will be additional steps required to "accept" it, but that's all within Java, and really has nothing to do with UCCX.

UCCX can easily handle signed certs.  Take this code for example:

String http_response = ""

Set http_response = URL[https://www.google.com/]

You should get back the HTML response from google.

However, when you enter the address for a host with a self signed cert, like that of my CallManager, the editor barks.

To get around that you will need some Java code (don't have any on tap, sorry) to accept the self signed cert.  Hopefully you don't need that.

As for the proxy goes, I have not done this, but a quick google search yields a few promising results.

Since you have the SOAP part working, I will assume you know how to embed Java into your script.

Happy Scripting!

Anthony Holloway

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[patriciabohn]

Hi Anthony,

We have come up against this issue (see this post: https://supportforums.cisco.com/discussion/12301191/when-trying-get-cuic-permalink-report-get-xml-document-data-step-uccx-we-get-ssl).  Have you come across or come up with any java to accept the self signed cert?  Any help would be very much appreciated!  Thanks!

Patti