I have read these docs before and it did help, but I still miss the main idea.
I was thinking about doing everything with Voice Contact Work Flows from CDA. It should be like this: when agent answers the call, it automaticly opens OTRS, login the agent and then fills in required fields.
But I do not know if this can be realized as I have just mentioned, and I also don't know how to do all of these things....
So, I would appreciate any ideas.
P.S. I know for sure that UCCX can be integrated with OTRS.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...